NanNanVPN · Support
Support & Tickets
Can't connect, having trouble importing a subscription, or need to check a payment? Submit a ticket through the user panel. Describe where the issue occurred and what message you saw so support can investigate based on the details.
Support tickets are the contact channel available on this page. Log in to submit a ticket, then check the same ticket for replies or to add details.
Contact Options & Replies
User Panel Support Tickets
Use a ticket for issues that require an account or order check, such as a plan status that hasn't updated after payment, questions about remaining data, subscription import errors, or refund requests. For the same issue, continue in the original ticket so error messages, troubleshooting steps, and outcomes stay together.
Return to the ticket page to check for updates after submitting. Reply times depend on the queue and the complexity of the issue. Order checks or connection troubleshooting may require further review. We don't promise a fixed response time; please refer to the reply in your ticket.
Email & Telegram
We don't currently list a support email address or Telegram account on this page. Please use a ticket in the user panel for help, and don't send account details to contacts we haven't verified.
What to Include in Your Ticket
Connection & Client Issues
Tell us your platform, client name, selected route, and whether the issue occurred during installation, subscription import, or after connecting. Supported platforms: Windows / macOS / iOS / Android / Linux. If the client displays an error, share its exact text or a screenshot with sensitive details obscured.
Also include roughly when the issue occurred, your network environment, and whether you tried another route. “Web pages open, but the target app shows an error” is usually more helpful for troubleshooting than “it doesn't work.” There's no need to reinstall the client repeatedly before submitting a ticket.
Plans, Payments & Refunds
Include the relevant order number, payment method, and the order or plan status shown in the user panel. NanNanVPN supports Alipay / WeChat Pay / USDT. If you attach a payment screenshot, obscure personal details unrelated to the order check.
Plan data resets monthly on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data add-ons remain available until used and never expire. If you have questions about usage or a plan change, mention which page you checked.
This service offers a 7-day no-questions-asked refund policy. To request a refund, include your request and the relevant order in a support ticket. See the refund policy for details.
FAQs & How-to Guides
If you haven't finished setting up your client, start with the quick-start guide. For step-by-step help with subscriptions, connections, and routine maintenance, see the complete guide. Find common account, connection, and billing answers in the Help Center.
What if I see a new error after submitting a ticket?
Add the error message, when it appeared, and the steps you've tried to the original ticket. If the issue is resolved, let us know what you did before it recovered so support can decide whether any follow-up is needed.
How do I open a support ticket if I'm not logged in?
First, log in to the user panel, then open Support Tickets. If you're asking about an existing order, using the account associated with it makes verification easier. Don't post account or payment details on public pages.