Refund Policy

Refund Window and Eligibility

You can request a full refund within 7 days of your first payment, no questions asked. You do not need to report connection problems or service issues, or complete troubleshooting before applying. The order's payment record and the ticket submission record are used to verify that your request is within the refund window. If payment status updates are delayed, attach proof of payment to your ticket.

This commitment applies to your first payment. It does not mean that every renewal, upgrade, or additional data package opens a new refund window. If your request involves multiple orders, list each one separately so customer support can verify how each transaction relates to your first payment and avoid combining separate orders.

Eligible Cases and Verification

You can request a refund within the stated window if the service does not suit your needs, you temporarily have no need to access it, or you decide to stop using it. You do not need to provide details of your browsing activity or account information for international websites. This service follows a no-logs policy, and refund verification focuses on account, order, and payment information.

The first-payment refund commitment above does not apply after the refund window has passed, to transactions that are not part of the first payment, or to an order that has already been refunded. For failed payments, duplicate charges, or unusual payment statuses, first verify the actual transaction rather than treating the issue as a standard refund request.

Data usage does not, by itself, remove your eligibility for a refund within the stated window. This policy does not impose an unpublished “excessive usage” threshold or use one to calculate deductions. Disputes involving accounts alleged to have violated the Terms of Service will be reviewed based on the specific circumstances. Account restrictions and refund reviews should be explained separately; account status alone is not a final decision.

Request Process and Required Information

1. Sign in to the account used for payment, open the ticket page, state that you want to request a refund, and list the relevant orders.
2. Provide the order number, payment method, payment date and time, and amount. If the order status appears incorrect, you can attach proof of payment, with unrelated personal information obscured.
3. Check the verification result in the same ticket and provide any necessary information as requested. If you cannot sign in, first consult the account troubleshooting guidance on the customer support page.

No email address is required; you can create an account with a username and password. Refund communication takes place through tickets in your account. Do not submit your login password, full subscription link, payment password, or wallet private key in a ticket. Reply to the same request to keep the full record together.

Refund Processing and Payment Methods

For Alipay and WeChat Pay payments, we first check whether the refund can be returned through the original transaction route. Refund approval and receipt of the funds are separate steps. After customer support confirms the processing status, also check the transaction history of your original payment account. If the payment provider cannot return the funds through the original route, confirm the reason and available options in your ticket. Do not transfer money to an unfamiliar recipient on your own.

USDT transfers have a different refund process from Alipay and WeChat Pay, and the original transfer cannot be assumed to be directly reversible. For a USDT refund, the original payment record, network, and receiving address must be verified through a ticket before the agreed process is carried out. Do not submit an address on another network without verification or change the receiving address based on an off-site message.

This policy does not promise a fixed time for funds to arrive or assume unconfirmed fees or conversion rules. The actual progress depends on order verification and payment provider processing. If further confirmation is needed, explain this in your ticket before proceeding.

Check Progress and Resolve Disputes

After submitting a request, keep your order and ticket records. If you have not received an update, ask about verification progress in the original ticket. If you have been told the refund is complete but the funds have not arrived, attach the original transaction status so it can be checked further. Avoid submitting the same request more than once, as this can split the processing record.

When a refund is confirmed, also check the subsequent status of the related subscription benefits; do not assume the original plan remains active after a refund. If you disagree about eligibility or the outcome, list the disputed order, relevant dates and records, and the points you want reviewed in a ticket, and ask for an explanation in reference to this policy.