Terms of Service

Service Scope

NanNanVPN is a subscription service for cross-border network acceleration, providing international routes for accessing international websites. It covers 90+ countries and 190+ routes, and supports Windows / macOS / iOS / Android / Linux. Available routes are shown in the user panel and may change due to maintenance or network conditions.

This service provides network connectivity. It does not include accounts, memberships, content licenses, or API quotas for third-party websites. Access to a target service remains subject to its regional requirements and terms of use. A route connecting does not guarantee that a website will accept access or grant permission to use it.

Account and Subscription Rules

An account can be created without an email address; a username and password are all that is needed. Users should keep their login credentials and subscription links secure. Subscription links grant access and should not be posted on public pages, in groups, or in code repositories. If credentials are exposed or used by someone else, change the password promptly and request assistance through a support ticket in the user panel.

There is no limit on the number of devices connected at the same time. This applies to the account holder's use on their own devices and does not permit account sharing among multiple people. Reselling, renting, or transferring a subscription, or sharing an account or subscription link with others, is prohibited. The service must not be used to provide paid or public proxy services to others.

Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and never expire. Before choosing a plan, check the prices, data allowance, and billing method on the Plans page and in your order. Confirm successful payment in the user panel and route connection status in the client.

Compliant Use

Users must comply with the laws and regulations applicable in their location and to their use of the service, and respect third-party platform rules, intellectual property, and the privacy of others. Using the service for fraud, breaking into another person's systems, distributing malicious software, stealing data, sending harassing messages, or engaging in other unlawful activity is prohibited.

Users must not attack route infrastructure, disrupt other users' connections, maliciously consume shared resources, or attempt to access accounts or subscription permissions that do not belong to them. Users are responsible for the legality of the content they submit, transmit, or access. NanNanVPN's no-logs policy does not permit unlawful use or replace users' own compliance obligations.

Availability and Liability

Network connectivity can be affected by local carriers, device settings, international links, maintenance schedules, and target platform policies. Interruptions, speed changes, or the inability to access some websites may occur. The service does not promise uninterrupted availability or guarantee that a specific route will always meet a third-party platform's access requirements.

If a problem occurs, first check your plan status, remaining data, and client configuration, then provide relevant details in a support ticket. Do not submit your password or full subscription link. NanNanVPN will help investigate verifiable issues, but cannot control account reviews or content decisions made by third-party platforms.

Liability for losses caused by device failures, mishandled credentials, or changes to third-party services will be determined under applicable law and based on the actual cause. These terms do not exclude liability that cannot be excluded by law or limit remedies to which users are legally entitled.

Account Restrictions and Termination

If a user engages in unlawful use, resells or shares the service, attacks infrastructure, or otherwise violates these terms, NanNanVPN may restrict the relevant connections, suspend the subscription, or terminate the account based on the level of risk. In the event of an urgent security risk, necessary measures may be taken first, with the reason explained afterward.

Users who disagree with an action may submit an explanation through a support ticket in the user panel. Actions should be based on verifiable facts and comply with applicable law. A connection stopping because a subscription has expired or its data has been used up is different from termination for a violation and should not be treated as the same situation.

Changes to These Terms and Related Policies

When service rules change, these terms and the last-updated month will be revised on this page. Changes affecting users' important rights will be announced on the website or in the user panel, along with their effective date. Changes will not retroactively diminish rights users have under the law. If you do not agree with a change, you may stop using the service and submit a support ticket to ask how it affects your existing subscription.

You may request a full refund for any reason within 7 days of your first payment. For instructions and complete rules, see the Refund Policy.