Privacy Policy

Account and Order Data

NanNanVPN requires no email address to create an account; a username and password are sufficient. Account information is used for authentication, subscription delivery, and account management. An email address is not required, and unnecessary personal details should not be included in a username or support ticket.

Order records include the selected plan, payment amount, order status, and related transaction identifiers. They are used to confirm payment, verify subscription entitlements, process refunds, and resolve billing disputes. Plan status and data usage are used for billing and service delivery, not to build a profile of browsing preferences.

When you submit a support ticket, your description of the issue and any attachments you choose to provide are used to diagnose the problem and respond to your request. Please conceal unrelated information in your payment account and do not send your account password, complete subscription link, or sensitive payment credentials.

No-Logs Policy

NanNanVPN follows a no-logs policy: it does not record which websites users access through the service, store browsing content, or create connection logs that can be used to trace individual activity. As a result, this browsing and connection history is not retained long term and cannot be provided as a record for troubleshooting.

Temporary session states needed to maintain a connection are used only while the service is running and are cleared when a session ends or the state expires; they are not stored as browsing history. Account data usage and order records are service delivery data and are distinct from destination websites, specific pages, or transmitted content. The no-logs policy does not mean that account and billing information need not be processed, nor does it replace the need to protect your devices and third-party accounts.

Website Analytics and Local Storage

Website analytics help us understand page visits, referral sources, device categories, and feature usage, and help identify broken links and improve the onboarding process. Analytics cover this website and its interactions, not other websites users visit through international routes; they are not used to reconstruct cross-border browsing activity.

Cookies and browser local storage are used to maintain essential session states and save login credentials and language preferences. Treat login credentials as sensitive information and sign out after using a shared device. You can clear site data or restrict storage in your browser, but you may need to log in again, and saved preferences may be lost. Clearing browser data does not delete your server-side account.

Third-Party Payments and Disclosure

This service supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or transaction network, and information they collect is subject to their respective policies. NanNanVPN uses the payment result and transaction identifier associated with an order to verify payment; users are not asked to provide payment passwords to support staff. Records on public transaction networks are outside the service's control, and deleting an account cannot remove records from those networks.

Account and order information is processed only as necessary to deliver the service, resolve disputes, or meet applicable legal obligations. When external services provide assistance, the purposes and scope of information processing should be limited. If disclosure is legally required, only information required by law and actually held will be provided.

Retention Periods and Deletion Requests

Account information is retained for as long as needed to provide account and subscription services. Order and refund records are retained as required for billing reconciliation, dispute handling, and applicable laws. Support tickets and website analytics are kept only for as long as needed for their respective purposes. Once eligible for deletion, information is deleted or processed so it can no longer identify an individual; a single retention period does not apply to all data.

You can submit a request to access, correct, or delete information through a user panel support ticket, specifying the information involved. Account ownership must be verified before processing. Deleting an account may affect access to subscriptions and after-sales support. Records that must be retained by law or relate to an unresolved dispute will be restricted to necessary uses and handled once the basis for retention no longer applies.

Policy Updates and Questions

If data purposes or processing practices change, this page will be updated with the revised content and month. Changes that materially affect user rights will be announced on the website or user panel. New processing purposes will be explained separately; policy updates do not replace consent where it is legally required.

If you have questions about the scope of data processing or a deletion request, visit the support page and contact us through a ticket in your account. Account usage rules are set out in the Terms of Service, and refund request rules are in the Refund Policy.